Shipping Policy

Thank you for choosing Evoart for your shopping needs. We value your trust and your decision to shop with us, and we are committed to ensuring that your shopping experience is smooth and transparent. Please take a moment to review our shipping policy, which provides essential information regarding order processing, shipping times, costs, and delivery destinations.

Order Processing Time

Netherlands, Belgium, Germany, France: 1 business day
(Note: Order processing time refers to the time required to prepare and ship your order after it is placed, excluding weekends.)

Order Transit Time & Carriers

Netherlands, Belgium, Germany, France: 1-3 days

Please note that these times are estimates and may vary due to factors beyond our control, such as customs delays, holidays, or unforeseen circumstances. We will provide you with a tracking number to monitor the progress of your shipment.

Shipping Locations

We are pleased to offer worldwide shipping! Wherever you are located, you can enjoy access to our products. If you have any questions about shipping to your specific country, feel free to contact us for more information.

Besteltijd afsluiten

De besteltijd afsluiten voor alle bestellingen is 00:00 (GMT+01:00) Midden-Europese standaardtijd (Amsterdam).

Shipping Costs

Netherlands, Belgium, Germany, France: Free shipping.

Order Cancellation

Please note that we can only cancel new orders before they are shipped and before you receive a shipping confirmation email with the tracking number. Once the shipping confirmation email has been sent, your order is on its way and cannot be stopped.

Shipping Delays

While we strive for prompt delivery, please note that shipping times may vary due to factors beyond our control, such as customs processing, weather conditions, and unforeseen circumstances. We appreciate your understanding in such situations.

Delayed Delivery

In rare cases, packages may take longer than the estimated delivery time. Unfortunately, we cannot control shipping times or unexpected delays during transit. We ask for your understanding and patience if this occurs. In such cases, we will send a replacement package if no tracking updates are available for more than 20-25 business days. This may happen particularly during busy holiday seasons (November to December), promotions, or other special circumstances.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.

Damages

Evoart is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim. Be sure to retain all packaging materials and damaged goods before filing a claim.