Shipping policy
Shipping Policy
Thank you for choosing EVO Art Studio. Every piece is handmade to order, carefully packed and shipped with tracking. Below you'll find everything you need to know about processing, delivery times, and shipping costs.
Order Processing Time
Orders are prepared and shipped within 1 business day, excluding weekends and public holidays. Custom and made-to-order pieces take 2–3 business days to produce before they ship. The daily cut-off for same-day processing is 00:00 CET (Amsterdam).
Delivery Times
Netherlands & Belgium: 1–2 business days
European Union: 3–5 business days
Rest of the world: 4–7 business days
These are estimates. Customs processing, public holidays or carrier delays can affect delivery. You always receive a tracking number once your order ships.
Shipping Costs
Shipping is calculated at checkout based on your delivery country:
Netherlands — €3,95
Belgium — €6,95
Germany, France, Italy, Spain — €10,95
Rest of the European Union — €14,95
International (United Kingdom, United States, Canada, Switzerland, Norway, UAE, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia) — €11,95
All prices include VAT. For deliveries outside the European Union, import duties or local taxes may be charged by your country's customs authority. These are not included in our prices and are payable by the recipient.
Free Mystery Gift
Orders of €75 or more automatically include a free Mystery Gift, added to your cart at checkout. This is a free product — it does not affect shipping costs, which are calculated as listed above.
Shipping Locations
We ship worldwide. If your country doesn't appear at checkout, contact us and we'll look into it.
Order Cancellation
We can cancel an order as long as it hasn't shipped and you haven't yet received a shipping confirmation with tracking. Once that email is sent, your order is on its way and can no longer be stopped — but you can still return it. See our Refund Policy.
Order Tracking
As soon as your order ships you receive a confirmation email with a tracking number, so you can follow your package to your door.
Delays
In rare cases a package takes longer than expected, particularly during busy periods (November–December) or due to customs. If tracking shows no updates for more than 20 business days, contact us and we'll send a replacement.
Damaged or Lost Packages
Every order is shipped in protective packaging and stays our responsibility until it reaches you. If your piece arrives damaged, contact us within 14 days with a photo and we will replace it — you don't need to deal with the carrier yourself. If a package is lost in transit, we send a replacement or refund you in full.
Questions
Email us and we'll get back to you quickly. Every piece is made by hand, and every order is treated that way.
Drie inhoudelijke dingen die ik heb veranderd, zodat je weet wat je publiceert. De gratis-verzending-claim is eruit en vervangen door je echte tarieven — dat was de bron van de klantmail. De schadeclausule is omgedraaid: er stond dat jij niet aansprakelijk bent en de klant zelf de vervoerder moet aanschrijven, maar dat is in strijd met de EU-wet, met je eigen FAQ en met Artikel 11.5 van je eigen voorwaarden. Nu neem jij de verantwoordelijkheid, wat je in de praktijk toch al doet. En de Mystery Gift heeft een eigen kopje met de expliciete regel dat het een gratis product is en géén gratis verzending — precies het misverstand dat deze klant had.
